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Parts Inside Sales Representative | Ingersoll Rand Trane | Huntsville, AL
Ingersoll Rand is a $13 billion company whose people and businesses
around the world create progress for our customers in the global climate
control, air conditioning and heating, industrial and security markets.
These markets continue to expand as they address growing needs in
developed and developing economies alike. Our products, systems and
solutions increase the efficiency and productivity of industrial,
commercial operations, homes, and improve the security, safety, health
and comfort of people around the world. We have opportunities for career
growth through our diverse businesses, which manufacture many
well-recognized brands including Club Car, Hussmann, Ingersoll Rand,
Schlage, Thermo King and Trane. In every line of business - Ingersoll
Rand enables companies and their customers to inspire progress. For more
information about Ingersoll Rand visit http://www.ingersollrand.com.
The Air Conditioning Systems and Services business of Ingersoll Rand
provides heating, ventilation and air conditioning systems that enhance
the quality and comfort of the air in homes and buildings around the
world. Its offerings, under the Trane and American Standard Heating
& Air Conditioning brands, include energy efficient systems, service
and parts support and advanced building controls.
The Parts Inside Sales Representative in Huntsville, AL is responsible
for processing customer orders and responding to customer's inquiries,
questions or complaints regarding the Parts Department services and
seeks remedies to ensure customer satisfaction and retention. Also
responsible for sales, inventory, purchasing, pricing, and warranty
administration.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
- Identifies and processes customer orders for HVAC parts, equipment, and
supplies via the Internet, fax, phone and over the counter.
- Orders required parts.
- Provides technical support to customers.
- Responds to customer's inquiries or questions regarding products or
services.
- Drives sales by actively making customers aware of product promotions
and asking to add lines to the orders.
- Determines best method to resolve problems to ensure customer
satisfaction and company adherence to policies.
- Responsible for maintaining transactions via the cashbox/drawer, checks
and credit cards, as well as balancing at the end of the day.
- Responsible for warranty administration.
- Records changes in inventory status by logging shortages and overages in
log book.
- May deliver parts orders to customer locations or job sites.
- Possesses knowledge of the product lines to be able to demonstrate and
discuss with customers.
- Informs customers of standard procedures or resolution of problem.
- Follows up, either verbally or in writing, to ensure customer
satisfaction.
- May load and unload shipment of parts, supplies, and equipment.
- Handles emergency phone and customer service duties after hours as
necessary.
- Flexibility to work overtime/weekends, as required.
JOB REQUIREMENTS:
High school diploma or GED required plus minimum of 2
years of inside tehcnical sales or related experience required; or
equivalent in education and experience. Proven sales and customer
services skills. Experience working in a process management system and
priority setting. Must be action oriented and able to maintain a high
energy level. Must have good computer skills including Microsoft Office;
Word, Excel, and Outlook. Must have a valid DL, ability to lift 50 lbs.
Forklift exp is a plus.
If you share our passion for inspiring progress-for bringing about bold
shifts in how people, economies and societies operate-then you belong
with Ingersoll Rand. Ingersoll Rand is committed to a diverse workforce
and is an Equal Opportunity Employer.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://ingersollrand.contacthr.com/15114947
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